Good Customer Service Essay - 1724 Words

ASESSMENT 1-BSBCUS501A Introduction of AET:- AET Transport Pty Ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. Its new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their†¦show more content†¦Ask more question to get their vent. People just like to be treated with respect. Give them free service. Resources:- Qualified or experienced staff and excellent training. Open meeting. Special training to handle the customer problems. Customer feed form. A statutory body in each state and territory has responsibility for issuing and assuring the quality of the service. Market research. Payment options. Refund policy Customer loyalty and reward scheme. Monitoring process:- Focus groups that focus on the customers complain and make the result how to improve the service. Customer feed form are given details what the customer are think about the service and he satisfied with service or not and what he want more or change in the service. working in manners and in good quality. Customer service manager should get report of all the enquiries and response every morning of pervious day and take the decision how to improve the service and give a satisfaction to the customers. It department should do audit on the online tracking system and check that employee are working in good way or not? Recommendations:- Trucks should be new with technology like dry and refrigerated. Safety and compliance should beShow MoreRelatedGood Customer Service736 Words   |  3 PagesGood Customer Service Good customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staffRead MoreComponents Of Good Customer Service1149 Words   |  5 Pagesmarket, it is important for us to take good care of our customers and show cause for potential customer to allow us to service their needs. 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A Doll’s House and Top Girls - 2459 Words

A Comparative Essay of A Doll’s House and Top Girls Henrik Ibsen’s A Doll’s House and Caryl Churchill’s Top Girls both are a pillar of critical writing about the society they were originally produced in and have a central theme of the oppression of women, which makes them great sources of feminist reviews. Although Ibsen â€Å"abandoned the concept that the play was about gender roles† (Urban, 1997), the central question is beyond the original context within which the plays were produced and received. A Doll’s House can be regarded as criticism of the 19th century marriage norm, the work of the naturalist and the romanticist movement, whereas Top Girls considers gender roles and necessary sacrifices of women to be successful and rise above a†¦show more content†¦NORA: But our home has been nothing but a playroom. I have been your doll-wife, just as at home I was papas doll-child; and here the children have been my dolls. (A Doll’s House,Act 2) Ibsen’s belief about free will and equal rights in marriage is portrayed in the play and he shows a possible way to bring it through while in the meantime he alarms people what may happen if society does not change. Churchill deals with the question differently and puts emphasis on the sacrifice women have to make, pointing out that even if they have the right to live the way they want to - it does not necessarily mean that they have the same facilities. WIN: Let’s face it, vacancies are going to be ones where you will be in competition with younger men. [...] NELL: Because that’s what an employer is going to have doubts about with a lady as I needn’t tell you, whether she’s got guts to push through to a closing situation. They think we are too nice[...] (Caryl Churchill, 1984. Top Girls. Post production. Grat Britain: Methuen London in association with the Royal Court Theatre, Act 2) ‘All quotations are taken from this edition’ Top Girls tends to show that a pushy woman can achieve everything in life – even in business – like Nora did when she managed to obtain a loan and pay it back. The same is true for Marlene: â€Å"Despite her background, Marlene managed to create a good life for herself by working hard and apparently acquiring a decent education† (Petrusso). The difference is,Show MoreRelated Restaurant Scene in Top Girls Essay1631 Words   |  7 PagesRestaurant Scene in Top Girls The restaurant scene in Top Girls (TG) revolves around Marlene celebrating her promotion at work, it is purely female gendered, having no male actors present throughout the whole play. The significance of the five guests she has chosen to celebrate with promotes the hard work and sacrifices she has made in order to get where she is. This scene uses women of the past, to highlight struggles of women through the ages, encompassing the theme of women’s experiencesRead MoreThe Story Of An Hour By Kate Chopin955 Words   |  4 Pagesnot a glance of reflection, but rather indicated a suspension of intelligent thought. (53) When she gazed out through her open window, she was seeing her metaphorically unattainable freedom. It’s just like the glass ceiling metaphor, you can see the top, but you can never reach it because of the glass. The open window poses as an invisible barrier separating her from being happy. Mrs. Mallard can see her freedom but cannot obtain it because of her marriage. After reviewing the story a second time aroundRead MoreRealism and Ibsens a Dolls House Essay1527 Words   |  7 Pagesthe author strays away from romance and fantasy and leans toward the everyday life of real people and the negative aspects of their lives. 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With the title â€Å"Eating Disorder Awareness† printed across the top of the page, Katie read the alarming statistics about media’s affect on girls and their self-image. â€Å"The average model, dancer, and actor is calculated to be thinner than 95% of the population† (Briscoe 1). â€Å"Medical records show that anorexia nervosa is the deadliest mental condition, andRead MoreI Am A Hot House1015 Words   |  5 Pagesthe temperature at -14C. The reading had been displayed on roadside lights during our two-hour drive from Iceland’s main airport at Keflavik to reach the four-star, luxury Hotel Ranga. Now, as any of my friends would readily testify, I am a hot-house girl so the nearest I got to bearing any flesh was taking off my gloves to photograph my husband, wearing trunks and, bizarrely, a woolly golf hat, waving merrily from the steaming tub. Water was to become a constant theme for our four-night say in thisRead MoreEssay about Henrik Ibsen’s â€Å"a Doll’s House† - Feminism1435 Words   |  6 Pagesâ€Å"Feminism† Henrik Ibsen’s â€Å"A Doll’s House† is a play about a young wife and her husband. Nora and Helmer seem to be madly in love with one another and very happy with their lives together. Yet the conflict comes into this show when Nora brags to her friend Ms. Linde about how she had forged her father’s name to borrow money to save her husband’s life and how she had been secretly paying off this debt. Helmer finds out about this crime and is furious, until he finds that no one will ever knowRead MoreEssay on Womens Roles in Society2664 Words   |  11 Pageshousework, and pretty much taking care of their husbands. â€Å"The Story of an Hour,† by Kate Chopin,† A Doll’s House, Henrik Ibsen, and â€Å"The Yellow Wallpaper, by Charlotte Gilman are all literature pieces talking about the roles women have in society. In â€Å"The story of an Hour, the main character is not happy in her marriage, and she finds out that her husband go t killed, and she felt very free. In A Doll’s House, the main character is not happy with her marriage, because she feels that she is being treatedRead MoreBarbie s Influence On Women s Equal Rights And Opportunities1760 Words   |  8 Pagesopinion of the fashion icon, Barbie, has contributed an impeccable standard for young girls--from the unhealthy body images for girls to the low self-assurance Barbie has brought upon them. To counteract the previous statement, with the help of Barbie’s many job titles, women s equal rights and opportunities have flourished. The creator of Barbie, Ruth Handler, created her so that, â€Å"through the doll, the little girl could be anything she wanted to be. 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Manage Organization Change

Question: Case Study: Bounce Fitness. Answer: The strategic plan involves identifying the objectives of the organization and formulating the policies and applying the strategies to achieve the objectives. Managing the strategy involves the integration of function of different departments in the organization so that the goals are achieved. The first and foremost task in the strategic management is identifying the needs for bringing the change. The regulatory, technological and political changes ahs made the organization to change itself subject to change. The organization needs to change itself because of its resources, program and mission and other external factors and which influences the activities or the performance or may be the reputation of the organization. All the factors which influences the need for change in the organization has to be assessed (Auster Hillenbrand, 2016). As in the provided case study , we can see that the internal factors are responsible for driving the change because it is hindering the customer satisfaction as the quality of customer experience has been reducing. before the changes has been brought , the firm needs to look into the fact that the change which has been proposed is beneficial to the organization and is appropriate and every members of the organization are committed to such change. The executive of Bounce fitness was able to recognize the need for change. The operations carried out is not standardized and the training level is not uniform and this has reduced the safety and the quality of experience of customer. The external environment does not impact the environment directly. Environment is mainly composed of different factors such as political, economical, social, competitor, industry and supplier. The pattern or trend of the environment which might have impact on the objectives of change management. If the uncertainty level is quite high then this would lead to complex environment which would be difficult to deal with . some of the elements in the environment are not predictable and this makes it hard to anticipate any changes if occurs in the organization. This would have direct or indirect impact on the objectives of change management when the achievements are to be looked into. Political climate of the organization might change suddenly and this becomes the factor which is not predictable. So the organization would not be able to play proactively when it comes to managing the change and the achievements of objectives of change management becomes a difficult task (Cameron Green, 2015) . Performance gap can be viewed as the difference between the desired and expected performance of any work unit, employee or any process. Analysis of gap needs to be done to find out different issues which requires addressing as a measure of solution strategy. The needs which is critical is identified and proper solution needs to be documented. If we consider an example , say the performance of the employee in an organization adequate and this might be attributed to the lack of training facility or training which was provided is inadequate. So in this case , the solution would be to provide the employee with appropriate training facility. So the management needs to change its quality of training provided (Hayes, 2014). The opportunities and threats to the business also calls for the operational change. When the habits of customer changes or there is a change in the marketing trend this call for the change in the organization operations. Say, the development in the technology provides the organization with the idea to enhance their production, so in this case it would be suitable to the business to get itself adapted to the newly developed and sophisticated technology. If the business has some potential threats such as lack of availability of product, launching of new product by the competitors, technological advancement , all these carry the need to change the operational activities of the business to get align with the current scenario and to suit the needs of business (Glor, 2015). Prioritizing the requirement for change can be made in different dimensions and it should be compatible with the organizations stakeholder. The prioritization can n]be viewed differently by the different people in the organization. Firstly all the requirements which are actual needs to be indentified . there are variety of technique that can be used to prioritize the requirement and they can be discussed over here : Working group needs to be prioritize, the case particular to the business needs to be analyzed or the schemes of voting can be followed in which the stakeholders are asked to give number of votes to the prioritized classes of requirement and after that the votes of different voters are need to be weighed. The method of quality function development would be used and it represents a type of methodology to listen to the needs of customers and addressing their needs and meeting up to their expectation. As in this case, the quality of the customer experience is on a decreasing phase, this technique would be appropriate to deal with the customer requirement. Other technique to be used is the ranking method in which rank would be assigned to the requirements according to the most needed. Reference : Auster, E.R. and Hillenbrand, L., 2016.Stragility: Excelling at Strategic Changes. University of Toronto Press. Cameron, E. and Green, M., 2015.Making sense of change management: a complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. Glor, E.D., 2015. Building Theory of Organizational Innovation, Change, Fitness and Survival.The Innovation Journal,20(2), p.1.